Terms of Service & Client Agreement

Welcome to Twinning Pros, LLC (“Twinning Pros”, “we”, “us”, or “our”). These Terms of Service (“Terms”, “Agreement”) govern your use of our website, digital products, consulting services, hosting and care plans, and all related offerings (“Services”).

By accessing our website or purchasing from Twinning Pros, LLC, you agree to be bound by these Terms, including any additional conditions or policies referenced here or linked elsewhere on our site. If you do not agree to all of these Terms, please do not use our website or Services.

Throughout this document, references to “you,” “your,” or “Client” refer to the individual or entity engaging Twinning Pros, LLC for services or products. When “we” or “our” is used, it includes Twinning Pros, LLC, and where applicable, its owners, representatives, and contractors.

Tiffany Coyle and Tabatha Rowbatham are not personally liable for any claims, damages, or disputes related to the use of Twinning Pros' services or products.

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1. Scope of Services

Twinning Pros provides a range of professional marketing, business consulting, digital, and creative services, including but not limited to:
 • Digital products and downloads
 • Consulting, coaching, and fractional CMO services
 • Marketing strategy and audits
 • Brand identity and design
 • SEO, paid advertising, and content management
 • AI & LLM optimization services
 • Website management, hosting, care plans, and domain administration

1.1 Project-Based Services

For custom projects, proposals, or retainers, a signed agreement or Statement of Work (SOW) will define the project scope, timeline, and deliverables. Once signed, the project start date and payment schedule are binding.

1.2 Hosting & Care Plans

Website hosting and care plans are offered as recurring monthly or annual subscriptions. A 30-day notice is required to cancel or change plans.
Domain management (optional add-on) ensures renewals are handled proactively, but clients retain ownership of all domains.

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2. Payment Terms & Billing Policy

2.1 Invoice Schedule

All invoices are due on the first of each month unless otherwise specified in your contract or checkout terms. Payments are processed via the agreed method (ACH, card, or automated billing).

2.2 Late Fees & Administrative Charges

If payment is not received by Day 5, a 10% administrative late fee will automatically apply to the outstanding balance.

If payment remains outstanding after 10 days, Twinning Pros reserves the right to pause, suspend, or limit access to all Services, deliverables, and active projects until payment is made in full.

At 30 days past due, unpaid accounts may be referred to collections, and Twinning Pros reserves the right to terminate the working relationship entirely and retain any work completed to date.

2.3 Returned Payments

Any returned or failed transactions may incur an additional $35 handling fee or the maximum allowed by law.

2.4 Subscription & Recurring Payments

Care plans, hosting, or other ongoing services are billed automatically each month or year. By enrolling in a recurring plan, you authorize Twinning Pros to charge your payment method on file for the duration of your subscription.

2.5 Initial Project Payments

Project deposits or first payments are due within five (5) days of contract signing to secure your project start date. Failure to make the initial payment within this timeframe may result in your project being placed on hold or reassigned to the next available slot.

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3. Rescheduling, Pausing & Restart Fees

3.1 Rescheduling & Pauses

Once a contract is signed and a project start date is scheduled, we treat that date as confirmed. If a project is delayed or paused by the client, rescheduling fees may apply:
 • Short-Term Pauses (less than 30 days): Subject to a $150 administrative rescheduling fee.
 • Extended Pauses (over 30 days): Subject to a $250 restart fee and timeline reassessment upon resumption.

3.2 Client Inactivity

If a client fails to provide necessary feedback, materials, or approvals for more than 14 days, the project may be considered “on hold.” If inactivity continues for more than 45 days, the project may be closed, and all remaining payments will become due immediately. Reopening after that time requires a new project booking and fee.

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4. Termination, Refunds & Cancellations

4.1 Client-Initiated Termination

You may terminate services at any time by providing written notice to info@twinningpros.com. However, all payments for completed work or ongoing subscriptions remain non-refundable unless otherwise specified in your contract.

Projects canceled after work has begun are subject to an early termination fee equal to 25% of the remaining contract value, and all work completed to date remains the property of Twinning Pros until paid in full.

4.2 Company-Initiated Termination

Twinning Pros reserves the right to terminate services immediately if:
 • A client fails to pay outstanding invoices beyond 30 days,
 • The client violates any provision of these Terms,
 • Or continued collaboration is deemed unsafe, unethical, or damaging to our business.

In such cases, Twinning Pros retains all completed work and may provide final deliverables only after all outstanding balances are paid.

4.3 Refund Policy

Due to the nature of digital products and professional services, all payments are non-refundable unless expressly stated otherwise in writing prior to purchase.
Refunds are not available for partially completed projects, unused retainer time, or digital downloads.

4.4 Subscription Cancellations

Care plan or hosting cancellations require 30 days’ written notice.
Services remain active through the paid period and end on the next billing cycle.

4.5 SEO for Beginners 15-Day Risk-Free Guarantee

For the SEO for Beginners digital course, Twinning Pros offers a limited 15-day risk-free guarantee.

If you complete the first three (3) modules within fifteen (15) calendar days of purchase, use the provided worksheets and templates, and implement the outlined strategies on your website—but still feel the course does not provide the clarity or direction you expected—you may request a full refund.

To qualify, you must:
 1. Submit proof of participation (such as screenshots showing completion of the first 3 modules).
 2. Provide your completed worksheets and examples of implementation on your website or Google account.
 3. Send your refund request to info@twinningpros.com within 15 calendar days of your original purchase date.

Refunds will be processed within 5–7 business days after verification.
Requests that do not include proof of effort or are submitted after the 15-day window will not be eligible for refund.

This guarantee applies only to the SEO for Beginners course and does not extend to other Twinning Pros services, memberships, templates, or digital products.

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5. Client Responsibilities & Project Workflow

Clients agree to:
 1. Provide all content, materials, and feedback promptly.
 2. Review deliverables within designated timeframes.
 3. Ensure that all information, claims, and data provided to Twinning Pros are accurate and lawful.
 4. Maintain secure access to relevant platforms (domains, hosting, social accounts, etc.).
 5. Avoid directly editing or altering technical systems (such as WordPress, plugins, or code) without prior notice, as this may void service coverage or support under care plans.

Delays caused by client inaction, missing information, or lack of communication do not constitute a breach by Twinning Pros and may extend delivery timelines.

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6. Digital Products, Subscriptions & Consulting

6.1 Digital Products & Downloads

Digital resources, templates, or downloads purchased through our site or third-party platforms are for personal or single-business use only, unless otherwise stated.
You may not share, resell, reproduce, or redistribute our digital products without written permission.

6.2 Consulting, Coaching & Strategy Services

All consulting sessions, audits, and strategic calls are advisory in nature. Twinning Pros provides professional recommendations and insights based on industry experience, but implementation results depend on client execution and market factors.

6.3 Subscriptions & Membership Access

For any membership or digital program with recurring access, cancellation requests must be submitted at least 7 days prior to the next billing date to avoid being charged for the following cycle.

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7. Intellectual Property & Ownership

7.1 Ownership of Work

All content, materials, designs, strategies, graphics, copy, and deliverables created by Twinning Pros remain the intellectual property of Twinning Pros, LLC until payment is received in full. Upon final payment, clients are granted a non-exclusive, non-transferable license to use the final deliverables solely for their intended business purpose.

Preliminary work, drafts, proprietary processes, templates, frameworks, and any underlying source files remain the property of Twinning Pros.

7.2 Use of Likeness & Portfolio Rights

By engaging with Twinning Pros, you grant permission for the use of your name, likeness, testimonials, and project examples in Twinning Pros' portfolio, case studies, and promotional materials unless you notify us in writing prior to project completion.
You also acknowledge that Twinning Pros may record or photograph sessions, strategy calls, or digital materials for internal training or marketing purposes.

7.3 License to Clients

Clients are granted a revocable, limited license to access and use any deliverables, downloads, or materials provided as part of our Services. You may not modify, copy, reproduce, sell, or distribute our intellectual property without prior written consent.

7.4 Trademarks & Branding

All trademarks, trade names, logos, and service marks of Twinning Pros, LLC are owned exclusively by Twinning Pros. Nothing in this Agreement grants permission to use these marks for promotional purposes without express written approval.

7.5 Attribution & Link Credit

Twinning Pros, LLC retains the right to include appropriate and industry-standard attribution for all websites, designs, or marketing materials produced, managed, or maintained by the company. This may include a discreet credit (e.g., "Website by Twinning Pros") with a hyperlink to twinningpros.com in the footer or a designated Site Credits page.

Twinning Pros also retains the right to include a “Site Credits” page or section acknowledging Twinning Pros and any third-party vendors, developers, or partners who contributed to the project, as part of fair and transparent recognition of work.

Clients and subsequent vendors may not remove, alter, or obscure Twinning Pros’ credit or claim authorship of any part of the website, design, or digital asset created by Twinning Pros, unless:
 • The design and site structure have been modified by at least seventy-five percent (75%), as reasonably determined by Twinning Pros; and
 • Written notice and evidence of substantial redesign or redevelopment have been provided to Twinning Pros.

If a new agency or service provider takes over the client's website or digital assets, they do not acquire rights to Twinning Pros' design, structure, or creative work. Any continued public or professional use of Twinning Pros' work without credit, including showcasing the design or template as their own, constitutes infringement and misrepresentation.

Unless the work has been completely replaced (i.e., 100% of the design and structure have been materially changed), Twinning Pros' credit must remain intact.

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8. Confidentiality & Data Protection

Twinning Pros agrees to treat all client information, content, and business data as confidential and not to disclose or use it except for the purpose of performing contracted work.

You agree to respect the confidentiality of all Twinning Pros materials, strategies, and systems shared with you.

Data collected or processed through our Services is handled according to our Privacy Policy (linked on our website). By engaging with us, you consent to that policy’s terms.

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9. Disclaimers

9.1 General Disclaimer

All Services, content, and materials are provided “as is” and “as available.” Twinning Pros makes no warranties or representations, express or implied, regarding any outcomes or results from our Services.

9.2 Legal & Financial Disclaimer

Our website, resources, and consulting sessions do not constitute legal, financial, or tax advice. You should consult your own attorney, accountant, or financial advisor before acting on any recommendations. Twinning Pros, LLC, its owners, and representatives are not liable for business decisions or financial outcomes resulting from our work together.

9.3 Medical & Wellness Disclaimer

Our website and content do not offer medical, nutritional, or mental health advice. Any references to mindset, wellness, or productivity are educational only. Consult your physician or licensed professional before making any changes to your health regimen.

9.4 Earnings Disclaimer

We make no guarantees regarding specific income or results. Case studies and testimonials represent past client experiences and are not indicative of future performance. Your success depends on your own effort, timing, and market conditions.

9.5 Technology & Access Disclaimer

We strive to maintain uninterrupted website and system access but cannot guarantee availability due to maintenance, third-party outages, or circumstances beyond our control. Twinning Pros is not responsible for downtime, lost data, or damages caused by internet interruptions, hosting failures, or third-party tools.

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10. Affiliate & Reseller Policy

10.1 General Policy

Twinning Pros offers affiliate opportunities for approved partners only. Affiliate agreements are managed through separate written contracts that outline commission structure, payment terms, and conduct expectations.

10.2 Representation

Affiliates may promote Twinning Pros’ products or services only with written approval and must adhere to all applicable laws, advertising standards, and FTC disclosure rules.

10.3 Liability

Twinning Pros, LLC is not liable for any statements, claims, or marketing tactics used by affiliates or resellers. Affiliates act as independent contractors, not employees or agents of Twinning Pros.

10.4 Revocation

Twinning Pros reserves the right to revoke or terminate affiliate status at any time for conduct deemed misleading, unethical, or damaging to the brand.

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11. Limitation of Liability & Indemnification

11.1 Limitation of Liability

To the fullest extent permitted by law, Twinning Pros, LLC, its owners, employees, contractors, and affiliates are not liable for any indirect, incidental, or consequential damages, including lost profits, business interruption, or data loss.

Our total liability for any claim arising out of or related to this Agreement shall not exceed the amount actually paid by you for the Services during the 30 days prior to the event giving rise to the claim.

11.2 Indemnification

You agree to indemnify, defend, and hold harmless Twinning Pros, LLC, its owners, affiliates, and contractors from any claims, damages, or expenses (including reasonable attorney’s fees) arising from:
 • Your use of our Services or products,
 • Your breach of these Terms,
 • Or any violation of third-party rights, including intellectual property, privacy, or data laws.

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12. Governing Law, Arbitration & Severability

12.1 Governing Law

This Agreement is governed by and construed in accordance with the laws of the State of Florida, County of Okaloosa, United States.

12.2 Dispute Resolution & Arbitration

Any dispute arising out of or related to this Agreement shall first be resolved through good-faith negotiation. If resolution cannot be reached, the matter shall be submitted to binding arbitration in Okaloosa County, Florida, conducted by a single arbitrator under the rules of the American Arbitration Association.
Each party will bear its own fees, and the prevailing party may recover reasonable attorney’s costs.

By agreeing to arbitration, both parties waive the right to trial by jury or to participate in a class action.

12.3 Severability

If any portion of these Terms is found unenforceable, the remaining provisions shall remain in full force and effect.

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13. Final Provisions

13.1 Entire Agreement

These Terms, along with any signed proposals, SOWs, and our Privacy Policy, represent the entire understanding between you and Twinning Pros, LLC and supersede all prior agreements or communications.

13.2 Modifications

We reserve the right to update or modify these Terms at any time. Changes become effective immediately upon posting. Your continued use of our Services constitutes acceptance of the revised Terms.

13.3 Waiver

Failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other rights under this Agreement.

13.4 Contact Information

For questions about these Terms or to request cancellation, contact:
Twinning Pros, LLC
📍 Okaloosa County, Florida, USA
✉️ info@twinningpros.com
© 2025 Twinning Pros, LLC. All rights reserved.